Customer Service 1.1.3, a plug-in of OpenBI Studio by Norway Analytics. Free.

Answer customer email with your data and an agent beside you: a shared mailbox (support@) or your own, Microsoft 365, Outlook.com, Gmail, iCloud or any IMAP account. The agent finds the customer in the model, drafts the reply, and proposes fixes you approve; you always send.

Runs on: Windows (x64): its tab and its agent tools. On a Mac: its agent tools (its tab is made for Windows).
Needs: OpenBI Studio 0.3.73 or later. Built with OpenBI SDK contract 1.2.

To install it: in OpenBI Studio, under SPECIALTY in the navigation, click + (Specialty modules), then
"Install a plug-in..." and choose this zip (no need to unzip it). The studio checks it (its signature, its files'
SHA-256, the studio version it needs), installs it for you (or, as an administrator, for everyone on the
computer) and turns it on. A newer zip chosen the same way updates it; Remove on its card removes it.
Installed plug-ins stay installed when OpenBI Studio is upgraded.

More: https://www.openbi.no/sdk/
